Terms & Conditions
Material Transfer Agreement (MTA)
Please note: in ordering CPCC cultures you are agreeing to our MTA. We request that you download a copy of this agreement for your files.
Requests for toxin-producing strains
For toxin-producing strains a strain release form must be completed, signed by a responsible person such as the Chair of your Department or the lead scientist and faxed to the Curator of CPCC at 519-746-0614 before the request can be processed.
Customer Service
We strive to provide the highest quality material and will gladly replace any cultures that arrive in unsatisfactory condition if the problem is reported within 30 days of the shipment receipt. Please return the Strain Receipt Report questionnaire which is enclosed with each shipment, to notify us of the condition of the cultures received. Any comments or suggestions that may help us to improve our service will be welcomed.